F.A.Q

1. What is PharmASSIST?

The PharmAssist is a Drug and Poison Information Centre & Pharmacovigilance that provides expert advice to anyone who seeks help on dealing with drug overdosing, adverse reaction,their usage, administration or any poisoning accident. The mission of the PharmAssist is to save lives & play its role in extending quality health care.


2. Who can use this service?

Anyone can call at toll free number, drop an email/text for help & information.


3. What is the scope of PharmAssist?

This is the first of its kind service on a national level with a goal to play its role in improving the healthcare delivery system in Pakistan. PharmAssist intends to provide reliable & accurate information, reduce the cost of therapy & improve patient compliance & outcome.


4. Are PharmAssist DPIC answers reliable?

Answers provided by the Drug and Poison Information Center draw the reference from the world’s top databases like Micromedex (DrugDex, PoisonDex), updated reference books & Journals.


5. Do I have to pay for this service?

No, this is an absolutely free of cost Public Service initiative by PharmEvo Pvt. Ltd. for the promotion & betterment of the medical profession & facilitate patients for better therapy.


6. Can I refer my patient to use this service?

Of course, one of our objectives is to facilitate your patients to achieve better therapy outcomes.


7. Who can I contact If unable to connect the Helpline ?

• You can leave us an email at [email protected] for any suggestions or complaints or you can log on to www.pharmevo.biz for Live Chat. You may also send us text through SMS or WhatsApp on 0332-8008222.


8. What are the service hours?

PharmAssist Toll free Helpline 0800-82222 From Monday to Friday: 9:00 am – 6:00 pm	PharmAssist SMS/ WhatsApp Services 0332-8008222 Available 24 hrs
PharmAssist Email Services From Monday to Friday: 9:00 am – 6:00 pm	PharmAssist Live Chat PharmAssist

Disclaimer:
IMPORTANT:

In case of grave/serious health issues we advise users/callers to immediately consult a qualified healthcare professional for diagnosis, treatment and answers to any of their queries.


By continuing to browse and using this website you are agreeing to comply with and be bound by the following terms and conditions of use which govern our relationship with you in relation to this website and any advice/assistance provided on phone. These terms may be updated by us from time to time with or without prior notice. If you disagree with any part of these terms and conditions please do not use our website.

The use of the service is subject to the following:

• All material on this website and assistance provided through telephone call/emails is a free resource to the professionals and community at large for information and guidance only. Such information and guidance is provided by a person qualified in the relevant field having access to renowned and periodically updated medical resources.

• The content found on the website or information provided through telephone call/emails is not meant to replace expert advice of a healthcare professional such as a physician, nurse or qualified poison specialist as application of information may require more detailed explanation than provided and/or contained herein.

• Any advice given by a PharmAssist professional through telephone call or any reply to any query sent via email will be given/ provided in the light of information provided/disclosed to PharmAssist professional by you.

• When calling PharmAssist or visiting its website we may require you to submit your personal information which will be used to provide you guidance and shall be maintained by us for such length of time as deemed necessary by us. Such information will not be shared with any third party.

• Your use of any information through telephone call/email or material on this website is entirely at your own risk, for which we shall not be liable. Unauthorized use of this service/website may give rise to a claim for damages and/or be a criminal offence.

• By using this website/service, you agree to hold PharmAssist harmless and waive liability for:

a) any access, use or inability to access or use of the website or toll free number; and

b) any use of or access to any other website linked to the website.

• In no event shall PharmAssist or its employees or representatives be held liable for any physical or financial loss, injury, damage or harm, permanent disability or fatality arising as a result of advice given.

• Material contained on this website is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, graphics and content. Reproduction of any of the same in any form is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. The trademark “PharmAssist” or any other trademark appearing on the website or used in relation to the service is the Intellectual Property of PharmEvo exclusively unless stated otherwise.